Shipping policy

Shipping Policy

Last updated: August 21, 2026

Mamalemo products are made to order. The estimated delivery time includes both production and carrier transit time.

Processing time

Orders are generally processed and produced within 3–7 business days before shipment. Business days exclude weekends and public holidays. During peak periods, production may take longer.

Shipping rates

Standard shipping starts at USD $4.95 and is shown at checkout. Orders with a merchandise subtotal of USD $75 or more qualify for free standard shipping. The subtotal requirement is calculated after discounts and before taxes, duties, and other charges. The free-shipping offer applies only where a free-shipping rate is available at checkout.

United States delivery

After shipment, delivery within the United States typically takes 2–5 business days, commonly via USPS or another available carrier. These estimates are not guaranteed.

International delivery

International delivery times vary by destination, carrier, and customs processing. Customers are responsible for import duties, taxes, or fees charged by the destination country unless checkout states otherwise.

Tracking

Tracking is provided when available. Once an order ships, tracking information will be sent to the email address used at checkout. Tracking can take 24–48 hours to update after the carrier receives the package.

Shipping address

Please review the shipping address before placing your order. Customers are responsible for costs or losses caused by an incomplete or incorrect address when the order was fulfilled using the information supplied at checkout. Contact support@mamalemo.com immediately if you notice an error; changes cannot be guaranteed after production or fulfillment begins.

Delivery delays

Delivery dates are estimates. Carrier delays, weather, customs, peak holiday demand, and other events outside our reasonable control may affect delivery. Mamalemo is not responsible for carrier delays after a package has been accepted by the carrier, except where applicable law requires otherwise.

Lost, missing, or damaged packages

If tracking does not update, a package appears lost, or an item arrives damaged, contact support@mamalemo.com with your order number. We will help investigate and, when appropriate, file a carrier claim or arrange a replacement or refund under our Return and Refund Policy.

Multiple shipments

Items in the same order may ship separately depending on production and fulfillment location. When this occurs, additional tracking information may be provided and you will not be charged additional shipping solely because the order ships in multiple packages.

Contact

Email: support@mamalemo.com