Refund policy

[probe]Return and Refund Policy

Last updated: August 21, 2026

Mamalemo products are made to order. We want you to be satisfied with your purchase, and we will make things right when an item arrives damaged, defective, or incorrect.

Eligible issues

We offer a replacement or refund for items that are damaged, defective, or different from what you ordered. Please contact us within 30 days of delivery and include your order number and clear photos of the item and packaging when requested.

Non-returnable situations

Because our products are made to order, we generally cannot accept returns or issue refunds for change of mind, buyer’s remorse, an incorrect size selected by the customer, or an incorrect shipping address supplied at checkout. Items that have been worn, washed, altered, or otherwise used are not eligible unless the item was defective when received.

Return authorization

Contact support@mamalemo.com before sending any item back. Do not return an item without authorization. Depending on the issue, we may resolve the matter without requiring a physical return.

Return shipping

If the item is damaged, defective, or incorrect because of our error, Mamalemo will cover approved return shipping costs. In other approved cases, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by law or the issue was our error.

Refunds

Once a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days after processing for the credit to appear, depending on your bank or payment provider.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. Because production may begin shortly after an order is placed, we cannot guarantee changes or cancellation once production has started.

Consumer rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Contact

Email: support@mamalemo.com